Strategic Operating Model

Hayley McCarthy | Marketing and Communication Manager

19 March 2019

Invenica worked with Vodafone on a multi-million dollar Group IT transformation program across 18 wholly owned subsidiaries. 

The 2007 Vodafone acquisition of Hutchison Essa established Vodafone India, a business with 34 million customer base growing at 50% year on year. The business is complex, consisting of 23 independent operated companies, owned by 7 different legal entities; supported by an organisation of 1,300 finance professionals, and spread across multiple business processes. Invenica were engaged as an advisory team by Vodafone India to develop the business and technology program that would deliver the business’ future state strategic operating model.


/ What we did

Post-acquisition the Vodafone India IT landscape was a mix of incomplete and incompatible Oracle systems supplemented by manual processes. Invoices were hand written from land owners on which cell towers were located; in 22 official languages and with over 200 other dialects. Invenica worked with the project team to produce the complete change program proposal to the Vodafone EVO Steering Group, securing a €53m budget. The submission covered every aspect of the subsequent project: risk analysis, methodology, organisation, plan, costs, business case and high level designs.


/ What we delivered

 

Winning the hearts and minds of major stakeholders was critical.

The Invenica team undertook multiple visits to India, creating working groups with the Heads of Finance and IT in each of the 23 subsidiaries:

/// Walkthrough of major business processes and principles and sign off of the target state operating model

/// Planning and management of cross-functional teams from Group, subsidiaries and vendors; phase 1 implementation and data migration commenced in April 2008 with 7 subsidiaries following finalisation of requirements

 /// Business and IT transformation for 16,000 employees in India with an ROI of 9 months after first go-live The team also set-up and implemented a ‘Shared Services Centre’, a model so successful – considered to be a “best-in-class” solution, that it was subsequently used by Vodafone Global when creating their global shared services centre in Hungary.

 

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